Q: How do I place an order? A: You can place an order online through our website bakewithyen.sg. Browse our catalog, add items to your cart, and proceed to checkout.
Q: What payment methods do you accept? A: We accept Stripe checkout for credit cards and PayPal payments.
Q: What is your delivery fee? A: Our delivery fee is $15 for orders below $150 (before GST). Orders above $150 qualify for Free delivery. Please click here for more details.
Q: Where do you deliver? A: We deliver island wide in Singapore only.
Q: How long does delivery take? A: Delivery typically takes 2-4 business days. Delivery may take longer during peak or promotional periods. We appreciate your understanding.
Q: Can I choose my delivery date and time? A: We aim to deliver within 2-4 business days between 9am to 6pm, but specific delivery times cannot be guaranteed.
Q: Can I self-collect my order? A: No, self-collection is not currently available.
Q: What if I need to change or cancel my order? A: Please contact us as soon as possible at WhatsApp +65 9191 7648. A $10 fee (before GST) will apply. Unfortunately, we can't make any changes once your order is packed or out for delivery.
Products & Ingredients:
Q: Are your products halal? A: Some of our products are halal. Please check the product description for details.
Q: Do you offer gluten-free or vegan options? A: Yes, please see our dedicated section.
Q: What are the ingredients used in your products? A: You can find a list of ingredients on each product page. For specific allergy concerns, please contact us.
Q: How should I store your products? A: Storage instructions are provided on the packaging of each product. Generally, our products should be stored in a cool, dry place.
Q: What is the shelf life of your products? A: The shelf life varies depending on the product. Please refer to the packaging for the "best by" or "expiry" date.
Returns & Refunds:
Q: What is your return policy? A: We accept returns for damaged or defective products within 7 days of delivery. Please contact us to initiate a return.
Q: How do I request a refund? A: Please contact us at WhatsApp +65 9191 7648 or email to [email protected] with your order details and reason for the refund request. Please note that refunds are not provided for incorrectly ordered items or due to a change of mind or for any Goods that have not been stored in accordance with the instruction as stated in the specifications, labels or packaging
Other:
Q: How can I contact customer service? A: You can contact us via email at [email protected] or WhatsApp at +65 9191 7648.
Q: Do you have a physical store? A: Yes, we have 4 physical store. Click here.
